Good communication doesn’t just happen. Lines of communication should provide information to building occupants, get information from them about their issues and concerns, and channel information upwards to leadership. Good communication is a two-way street that requires back-and-forth, give-and-take interaction. It is essential to good facility management.
When my wife was a teacher she was often frustrated, because time and again her maintenance requests seemed to disappear into a black hole. She never knew who, if anyone, was assigned to work on a problem, and she was never quite sure where her request fell on the facilities management priority list. In some cases, she never even knew if the issue had been resolved!
Building occupants need a direct line of communication to facility managers so they can report issues and make requests. Just as importantly, they need to be kept in the loop on the progress of a request and notified when it is completed. Using one person as a gatekeeper is usually inefficient, as that person may not understand the details of the request, forget to get back to the original requester, or even fail to pass the request along.
If you have a system in place that allows everyone in the building to communicate directly with the facilities department, people are better informed and much happier. Although many facilities departments are initially hesitant to allow access to everyone because they fear they will be inundated with requests, they quickly realize that projects run much more smoothly when everyone is on the same page.
- Recognizes that two-way communication – without a gatekeeper – is the key to good facilities management.
- Empowers all occupants of a building to take action, make direct requests, and ask questions.
- Ensures that everyone understands the process, how the building operates, and how priorities are set.
Many facility managers spend an inordinate amount of time putting out fires. One reason is that they do not have all the information they need, when they need it. FMX gives building occupants an easy, convenient way to make requests and follow progress, and provides facility managers with a way to keep track of tasks. It’s a win-win situation.
President & Founder
In case you missed it, here's our video about solving communication problems with FMX: